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At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an IT Service Desk Analyst, you will provide first-line support for IT service requests and incidents, helping ensure colleagues have the tools and access they need to do their work. You will follow established procedures to resolve routine issues, escalate more complex problems to senior team members, and maintain accurate records of requests and resolutions. This is a great entry point to build foundational IT support experience within a mission-driven, fast-scaling organization.

Responsibilities:

Customer and end-user support

• Respond to common requests for IT support by providing information to enable resolution.
• Promptly allocate unresolved requests to the appropriate team as needed.
• Maintain accurate records, keep users informed of progress, and advise relevant colleagues of actions taken.

Incident management

• Provide first-line investigation of reported incidents, gathering information to enable resolution.
• Allocate incidents appropriately and advise relevant persons of actions taken.

Application support

• Follow agreed procedures to identify and resolve issues with applications.
• Use application management software and tools to collect agreed performance statistics.
• Carry out agreed application maintenance tasks.

Service level monitoring

• Monitor and log the service provided against service level agreements.

Conflict resolution

• Assist in basic conflict resolution tasks, such as identifying issues and escalating them to the appropriate channels to support a positive working environment.

Team collaboration and communication

• Maintain sufficient oral and written communication skills for effective engagement with colleagues and internal users.
• Have some external contact with customers, suppliers, and partners, and remain aware of the need to collaborate with the team and represent user needs.
• Actively participate in team meetings, share ideas, and provide constructive feedback.
• Maintain clear and timely communication with team members and managers, meeting deadlines and quality standards.

Must-have skills (required)

• Customer service support: able to respond to common IT service requests by providing information to enable resolution, and maintain accurate records of actions taken.
• Incident handling: able to provide first-line investigation of incidents, gather relevant information, and escalate appropriately.
• Application support basics: able to follow agreed procedures to identify and resolve routine application issues, and carry out agreed maintenance tasks.
• Communication skills: sufficient oral and written communication skills for effective engagement with colleagues and internal users.
• Problem-solving: may require assistance in resolving unexpected problems, but can contribute to routine issue resolution.
• Team collaboration: aware of the need to collaborate with the team and represent user needs, with some external contact with customers, suppliers, or partners.
• Attention to detail: able to maintain accurate records and documentation of service requests, incidents, and actions taken.

Academic and professional requirements

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1–2 years of experience in an IT support, service desk, or administration role.

Nice-to-have skills (preferred)

• Familiarity with ticketing or service management tools (e.g., Jira Service Management, ServiceNow).

• Basic understanding of ITIL concepts and incident management processes.

• Exposure to Google Workspace or similar productivity and collaboration tools.

• Great Mission and Culture

• Meaningful Work

• Market competitive salary

• Quarterly variable compensation

• Hybrid Working Model

• Comprehensive medical cover

• Group life insurance

• Personal development and growth opportunities

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you’re looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Things You Get To Do:

• Assist clients and broker partners by being the first point of contact on service needs and issues

• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.

• Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.

• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.

• Ensure new business paperwork is accurately and successfully submitted.

• Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment

• Ability to independently make decisions within general guidelines

• Basic understanding of KYC and client onboarding processes

Who You Are (Must-Haves):

• Excited about Alpaca’s mission and what we’re building

• One to two years of experience in the securities industry.

• FINRA Series 7 license

• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment

• Must have strong written and communication skills

• Experience with FINRA, Federal, and SEC regulations

• Ability to collaborate and work effectively in a remote team environment

• Must possess the ability to adapt to a changing business and regulatory environment

• Enjoys challenges and taking ownership of new responsibilities

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Associate Support Engineer

What we’re looking for

SMG is looking for an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday application, access, configuration, reporting, and troubleshooting needs while partnering with internal teams when issues require deeper expertise. This role is a strong fit for someone who combines technical curiosity, careful execution, and clear communication to keep client requests moving and deliver high-quality support experience.

What you’ll do

• Handle client requests through tickets and calls, resolving operational and technical issues while delivering a high-quality customer experience.
• Support day-to-day client needs including password resets, user access requests, standard configuration updates, basic reporting changes, and common troubleshooting requests.
• Use established documentation, tools, and troubleshooting steps to resolve routine application, configuration, and web-based issues.
• Gather complete diagnostic information for issues outside your scope and route them to the appropriate team to support efficient resolution.
• Follow up with clients and internal stakeholders on open requests, maintaining accurate ticket notes, documentation, and status updates.
• Perform quality control testing on support changes and client deliverables to confirm outputs are accurate and aligned to requirements.
• Partner with cross-functional teams to clarify business needs, support deliverables, and maintain alignment with product, process, and quality standards.
• Identify recurring issues and recommend improvements to documentation, templates, tools, and work processes while building knowledge of SMG products, tools, and technologies.

What success looks like

• Within 30 days, build working knowledge of SMG products, support tools, documentation, and standard processes, and begin resolving routine client requests with appropriate guidance.
• Within 60 days, independently manage a consistent volume of common support requests, document work accurately, and escalate more complex issues with complete diagnostic information.
• Within 90 days, deliver reliable front-line support across common client needs, contribute improvements that reduce repeat issues or increase efficiency, and participate effectively in required application support coverage.

Why you’ll love SMG

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:
  • Unlimited PTO
  • Extended parental leave
  • Company-issued equipment and tools
  • A culture built on connection, collaboration, and continuous improvement.

What you’ll bring

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in technical customer support or service delivery.
• Experience supporting and troubleshooting applications or large-scale systems, including web-based applications.
• Working knowledge of application configuration, web-based platforms, support tools, and basic technical concepts such as HTML, SQL, data modeling, or system process design.
• Strong written and verbal communication, troubleshooting, prioritization, attention to detail, and cross-functional collaboration skills, with the ability to learn new technologies quickly and participate in application support coverage as business needs require.

Preferred:

• Experience supporting applications in a SaaS environment.

Who we are

SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands.

With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.

Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

Location & eligibility: This is a remote role, subject to work authorization and employment eligibility requirements applicable to the role.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Associate Support Engineer

What we’re looking for

SMG is looking for an Associate Support Engineer to provide front-line operational and technical support across our products and services. You’ll help clients resolve everyday application, access, configuration, reporting, and troubleshooting needs while partnering with internal teams when issues require deeper expertise. This role is a strong fit for someone who combines technical curiosity, careful execution, and clear communication to keep client requests moving and deliver high-quality support experience.

What you’ll do

• Handle client requests through tickets and calls, resolving operational and technical issues while delivering a high-quality customer experience.
• Support day-to-day client needs including password resets, user access requests, standard configuration updates, basic reporting changes, and common troubleshooting requests.
• Use established documentation, tools, and troubleshooting steps to resolve routine application, configuration, and web-based issues.
• Gather complete diagnostic information for issues outside your scope and route them to the appropriate team to support efficient resolution.
• Follow up with clients and internal stakeholders on open requests, maintaining accurate ticket notes, documentation, and status updates.
• Perform quality control testing on support changes and client deliverables to confirm outputs are accurate and aligned to requirements.
• Partner with cross-functional teams to clarify business needs, support deliverables, and maintain alignment with product, process, and quality standards.
• Identify recurring issues and recommend improvements to documentation, templates, tools, and work processes while building knowledge of SMG products, tools, and technologies.

What success looks like

• Within 30 days, build working knowledge of SMG products, support tools, documentation, and standard processes, and begin resolving routine client requests with appropriate guidance.
• Within 60 days, independently manage a consistent volume of common support requests, document work accurately, and escalate more complex issues with complete diagnostic information.
• Within 90 days, deliver reliable front-line support across common client needs, contribute improvements that reduce repeat issues or increase efficiency, and participate effectively in required application support coverage.

Why you’ll love SMG

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:
  • Unlimited PTO
  • Extended parental leave
  • Company-issued equipment and tools
  • A culture built on connection, collaboration, and continuous improvement.

What you’ll bring

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years of experience in technical customer support or service delivery.
• Experience supporting and troubleshooting applications or large-scale systems, including web-based applications.
• Working knowledge of application configuration, web-based platforms, support tools, and basic technical concepts such as HTML, SQL, data modeling, or system process design.
• Strong written and verbal communication, troubleshooting, prioritization, attention to detail, and cross-functional collaboration skills, with the ability to learn new technologies quickly and participate in application support coverage as business needs require.

Preferred:

• Experience supporting applications in a SaaS environment.

Who we are

SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands.

With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies.

Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at www.smg.com.

Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.

Location & eligibility: This is a remote role, subject to work authorization and employment eligibility requirements applicable to the role.

Join Lap of Love as a Call Center Representative and Love What You Do!

Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.

Essential Functions & Responsibilities:

• Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.

• Provide customer service by engaging in positive interactions with pet families

• Answer a high volume of customer service calls in a work from home/ remote environment

• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules

• Gather and accurately document the pet’s medical information and schedule appointments in an effective manner

• Meet all productivity, quality, and performance standards

• Go above and beyond to provide stellar customer service to pet families and our veterinarians

• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines

• Other duties may be assigned to the employee to ensure the highest standard of customer service

• Experience working in high call volume, customer service, or call center environments

• A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.

• Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom

• Previous experience in a work-from-home environment or working with minimal peer interactions

• High attention to detail and ability to adapt to new processes

• Expected to be present for work, on time, every day for the entire duration of their shift

• Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period.

Physical Job Requirements:

• Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
• Ability to lift up to 15 pounds

Schedule

• Support Call Center hours are 24 hours a day, 7 days a week, 365 days a year

• Schedule includes nights/weekends/holidays

• Must attend mandatory multi-week intensive training program at the beginning of employment

• Medical Insurance Plans with 100% employee funded HSA option available

• Dental and Vision Insurance Plans

• Company Funded Wellness Resources (Mental, Financial, and Physical)

• Life Insurance (Basic, Voluntary, and AD&D)

• Long Term and Short Term Disability Insurance

• Retirement Plan (Traditional 401k with 3% match & Roth 401k)

• Generous Paid Time Off

• Generous Paid Parental Leave

• Bereavement Leave

• Training & Development

• Pet Insurance

• Remote Work From Home

Compensation

• This position is hourly non-exempt and is eligible for overtime
• Hourly pay is $16.00 per hour

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in September through December 2026. Do you possess a sharp eye for design and a passion for turning complex problems into exceptional customer experiences? Are you a fast-thinking problem solver who thrives in a high-energy environment? If you’re ready to bridge the gap between creative quality and customer support, read on!

The Role:

As aPrint Quality Resolution Assistant, you will work directly with customers to resolve post-print issues and ensure they receive the highest quality product. In this high-energy role, you provide immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in real-time.

You will serve as a critical, cross-departmental link - acting as a liaison for all incoming quality and replacement order needs, handling the initial triaging steps when a customer reports a problem, providing expert guidance, and ensuring a seamless, fast experience for our customers. Additionally, you will step in to support general customer service tasks during peak seasonal periods.

Every case is unique. Your ability to navigate design files in Adobe Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering quality results.

You will:

• Respond to calls, emails, and chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace.

• Act as the primary expert for live contacts (specializing in phone support)and guide the customer through the order replacement process. You will identify root causes, provide immediate solutions, and replace orders in real-time.

• Review incoming requests to determine if an issue is an internal error or a customer-driven change. Ensure every case is accurately vetted and documented at the point of intake.

• Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread and edit design files as needed.

• Work cross-functionally to ensure a seamless transition for customers moving from general support to the Print Quality queue.

• Record detailed technical data within Salesforce to help the team track trends and recurring print/design issues.

• Ensure that all replacement order requests are accurately documented and prepped so the Processing Team can fulfill the replacement order without further investigation. Work closely with the Print Quality team to align on best practices and ensure consistency across the team.

You are:

• You are able to positively and efficiently resolve customer concerns, prioritize multiple tasks in a fast-paced, high-volume environment, and remain calm and focused while troubleshooting errors during live customer interactions.

• You excel at explaining product limitations and other issues to customers, turning a “less than perfect” experience into a win.

• You believe that quality and accuracy are critical, even when working in a fast-paced environment.

• You seek out ways to resolve issues on the first contact and look for opportunities to improve the triage and intake workflows.

• You are receptive to change and open to evolving priorities as seasonal volume shifts.

You have:

• Excellent written and verbal communication skills, with the ability to adjust your tone for live interactions.

• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.

• The ability to think critically to solve complex print and design problems on the fly.

• Experience with Salesforce Lightning and Google Suite.

• The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback well.

• Ability to work a schedule that includes at least one weekend day.

Compensation:

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $20.32/hr

Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $18.65/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Want a soul-sucking call centre job?

Yeah, neither do we.

We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

💜 Your team? The best bunch of people you’ve ever worked with-curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.

⚡ It’s not always easy - but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it-BOOM-something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.

What you’ll do

• ⚡ Making energy easy. Cutting through the jargon and helping business customers understand their bills, meters, and tariffs without the headache.
• 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
• 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
• ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
•  🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

The types of people we would love to hear from are those that are…

• ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches.
• 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best.
• 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future.
• 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen
•  💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions.
• 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.

What’s in it for you? 👀💡

🚗 EV salary sacrifice - drive electric & save 💰

🚴 Cycle-to-work scheme

📈 Share options - own a little piece of the pie 🥧

🍏 Fully stocked kitchens - snacks = fuel = happiness

🎉 Weekly ‘Family Dinner’ catch-ups

Sound like your kind of place?  We want to hear from you

A bit about the role:

Location - Remote, UK

Our need - Immediate starters

Salary - starting from £26,300, with opportunities to up-skill from year one

Hours - Must be available to work full time, Monday to Friday, 9am - 5.30pm.

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect:

• First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.

• Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They’ll give an overview of what you need to know to succeed in the next stage, the Discovery Day.

• Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It’s designed to give you a taste of the company culture and the type of work involved.

Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we’ll do what we can to customise your interview process for comfort and maximum magic!

Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses.

We’re lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team.

If you’d like to know more about how we use your data, you can reach out to us via email at [email protected]. We’re happy to help!

Must reside in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in September through December 2026. Do you possess a sharp eye for design and a passion for turning complex problems into exceptional customer experiences? Are you a fast-thinking problem solver who thrives in a high-energy environment? If you’re ready to bridge the gap between creative quality and customer support, read on!

The Role:

As aPrint Quality Resolution Assistant, you will work directly with customers to resolve post-print issues and ensure they receive the highest quality product. In this high-energy role, you provide immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in real-time.

You will serve as a critical, cross-departmental link - acting as a liaison for all incoming quality and replacement order needs, handling the initial triaging steps when a customer reports a problem, providing expert guidance, and ensuring a seamless, fast experience for our customers. Additionally, you will step in to support general customer service tasks during peak seasonal periods.

Every case is unique. Your ability to navigate design files in Adobe Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering quality results.

You will:

• Respond to calls, emails, and chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace.

• Act as the primary expert for live contacts (specializing in phone support)and guide the customer through the order replacement process. You will identify root causes, provide immediate solutions, and replace orders in real-time.

• Review incoming requests to determine if an issue is an internal error or a customer-driven change. Ensure every case is accurately vetted and documented at the point of intake.

• Open and navigate Adobe Illustrator and Photoshop files to diagnose print issues, proofread and edit design files as needed.

• Work cross-functionally to ensure a seamless transition for customers moving from general support to the Print Quality queue.

• Record detailed technical data within Salesforce to help the team track trends and recurring print/design issues.

• Ensure that all replacement order requests are accurately documented and prepped so the Processing Team can fulfill the replacement order without further investigation. Work closely with the Print Quality team to align on best practices and ensure consistency across the team.

You are:

• You are able to positively and efficiently resolve customer concerns, prioritize multiple tasks in a fast-paced, high-volume environment, and remain calm and focused while troubleshooting errors during live customer interactions.

• You excel at explaining product limitations and other issues to customers, turning a “less than perfect” experience into a win.

• You believe that quality and accuracy are critical, even when working in a fast-paced environment.

• You seek out ways to resolve issues on the first contact and look for opportunities to improve the triage and intake workflows.

• You are receptive to change and open to evolving priorities as seasonal volume shifts.

You have:

• Excellent written and verbal communication skills, with the ability to adjust your tone for live interactions.

• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro; Lightroom is a plus.

• The ability to think critically to solve complex print and design problems on the fly.

• Experience with Salesforce Lightning and Google Suite.

• The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback well.

• Ability to work a schedule that includes at least one weekend day.

Compensation:

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $20.32/hr

Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $18.65/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work.  The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As a User Support Specialist at Array, you will resolve inbound customer calls, review customer account and billing details, and deliver accurate solutions for our customers. You’ll bring patience and empathy to customers navigating financial stress and surface systemic issues as an advocate for the customer. This role reports to the Senior Manager, Technical Support.

You will:

• Successfully resolve customer calls by determining the reason for customer outreach, identifying solutions, and executing or escalating as necessary.
• Manage inbound and outbound calls in a timely, efficient manner.
• Responsible for providing accurate support from start to finish to resolve customer inquiries or concerns.
• Understand and strive to meet or exceed call center or other operational metrics while providing excellent and consistent customer service.
• Identify trends or systemic issues and escalate internally within the organization, as an advocate for the customer.
• Effectively listen and demonstrate empathy with customers who may be frustrated or stressed about finances or other experiences.
• Review customer accounts, providing updates and information about billing and payments.
• Responsible for keeping records of information received in conversations and logging it into the database.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Maintain up-to-date familiarity with our product offerings to deliver accurate support.

You have:

• 2 + years of call center experience (Customer service).
• Experience in the Fintech or financial services fields, with a focus and/or understanding of loan or mortgage support.
• Ability to dissect customers’ situations to define the request and create a resolution for the problem.
• Listening, verbal, and written communication skills in both Spanish and English with the ability to build empathy and rapport with our customers.
• Ability to thrive in a fast-paced and goal-oriented environment with a track record of top-tier performance.
• Positive attitude and the ability to collaborate with other team members and internal departments.
• Basic understanding of REST APIs and SQL for reviewing and querying data is a plus.

Pay transparency: $60,000 + for base salary, depending on experience. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work, Meet the Support Lead

Expected onboarding process: Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants—if you need an accommodation to participate in the application or interview process, please email talent@array.com to make your request.

Array uses CLEAR to conduct identity verification as part of the application process. We encourage you to review CLEAR’s Privacy Notice and Terms of Use to understand how your personal data will be processed.

Job Description A bit about this role:As a Member Services Guide (MSG) OR a Member Outreach Specialist (MOS) at Devoted Health, you will be a primary point of connection for our members, meeting them where they are, understanding what they need, and helping them navigate the complexities of healthcare with empathy, accuracy, and care.

Headquarters: Remote (North America)

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About the Role

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.

The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.

About You

The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.

Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.

Requirements

• 2+ years in a customer-facing role (Note: Doesn’t necessarily need to be technical)

• Technical background either through experience or education

• Conversant in SQL or willing to learn the basics and a few more advanced topics

• Strong discovery and interpersonal skills

• Intellectual curiosity, high ambition, and humility.

• Excellent verbal and written communication skills.

• Ability to adapt to an ever-changing work environment

• Thorough understanding of the technology industry and its players

The salary range for this position is $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

 

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

To apply: https://weworkremotely.com/remote-jobs/hightouch-customer-success-engineer

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Japanese and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Mandarin and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in German and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Dutch and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting September 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Romanian and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.